| What
is the cost for using South Travel & Tourism LLC service? |
There is NO CHARGE
or service fee to use South Travel & Tourism LLC
hotel reservation service. Back
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| TERMS |
| |
| What
is GCC Market? |
"GCC"
means The Cooperation Council for the Arab States
of the Gulf (GCC) the countries that are included
are Bahrain, Kuwait, Saudi Arabia, United Arab
Emirates, Qatar and Oman some hotels get volume
business from these countries the reason these
country nationals have good discounted Preferential
rates or some don't get volume business from
these destinations so they have higher rates
please do check on our Website for the difference.
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| What
is CIS Market? |
"CIS"
means Common Wealth Of Independent States the
countries that includes are Russia formerly
Soviet Union, Kazakhstan, Tajikistan, Azerbaijan,
Ukraine all others that
are near by. Back
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| What
is HB? |
"HB"
means Half Board, Hotel rates will be inclusive
of Daily Breakfast and Lunch or Dinner
|
| What
is BB? |
"BB"
means Bed and Breakfast the rates quoted on
the Website is inclusive of daily Buffet Breakfast.
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| What
is FB? |
"FB"means
Full Board the rates that will be quoted to
you will be inclusive of Daily Breakfast, Lunch
and Dinner. Usually we don't advertise FB or
Full board rates on our Website but it is always
subject to your request we can always quote
you what ever will be your
request. Back
to Top!
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| What
is FIT rates? |
FIT rates is
applicable only for Frequent Individual Travellers.
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Top!
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| What
is GIT rates? |
GIT rates is
applicable only for Group Travellers. Back
to Top!
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| What is Pan Arab
Market? |
Pan Arab Market
countries are Lebanon, Palestine, Yemen, Syria,
Jordan, Libya, Egypt, Morocco, Sudan and Iraq.
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| |
| RESERVATION |
| |
| How
do I make a reservation? |
From our directory,
or from every hotel details page choose the
hotel you want to stay in and press or click
on "Reservation" Button at the bottom
of each hotel page. You will be taken into a
Reservation form. On the form, just follow the
instructions. After you fill out all of the
needed information; press the "Submit Reservation"
button. Back
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| How
long will it take to get a hotel's confirmation? |
If the space
is available, the booking can be confirmed within
4 to 6 hours.
If no more allotment is available at that moment,
we will make the request to the hotel. In this
case, it might take 1 or 2 working days (depends
on the hotel's reservations clearing process)
to get the confirmation. Back
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| What
if the hotel I requested is not available? |
You will be notified
via e-mail if your requested hotel is not available.
And our travel experts will try to find hotels
of comparable standards, prices and in the same
area (if available) for your considerations.
Note: Please fill
in alternative hotels in the reservation form
when making reservation to let us know your
preferences in case of your requested hotel
is not available.
To avoid disappointment,
especially over high season periods, very
early booking is strongly advised. Back
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| When
I submit my reservation, where does my request go? |
All travel arrangements
are processed through South Travel & Tourism LLC
Reservation Department of our company. All reservation
will be followed up within 24 hours with an
email and if available, a service order.Some
hotels do not confirm reservations immediately.
In this case the email you received from our
Reservation staff will not contain a confirmation
number; however it will contain a Service Order
. Your reservation IS NOT confirmed until you
receive a confirmation number from us. When
we receive the confirmation number, it will
be emailed to you. Just for our records, we
take your information, it is & will be absolutely
confidential always. And will not be sold to
any third party companies. Back
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| Once
I have made my reservation, will I receive any written
confirmation from the hotel? |
No. The email
confirmation you receive from South Travel & Tourism LLC is all you will need. It displays your
Service Order Number. Back
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| Can
I make a reservation directly through the hotel? |
You can, but
the prices displayed on South Travel & Tourism LLC
are available only through our service. If you
make a reservation at the hotel, you will be
charged on average 10% to 50% more. Back
to Top!
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| When
do you check availability? |
We check availability
only at the point of making a
reservation. Back
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| Will
you confirm my reservation by fax or phone? |
Usually we make
confirmations by e-mail, so please make double
sure that you have provided us the correct e-mail
address. Although if you cannot provide an email
address, we will send the confirmation
by fax. Back
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| |
| PAYMENT
PROCEDURES |
| |
| When
do I need to Pay?
|
Once we confirm
reservation in return E-mail for you, you will
be given Option date that you need to settle
all your payments on or before this date in
failure to settle all the payments before the
Option date your reservation will be automatically
cancelled. Back
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| If
I failed to settle payments with in due date can
my reservation be still accepted? |
Yes it will be
accepted but can't promise the same hotel will
be available for your requested dates it is
always subject to availability of the hotel
space and our allocation with the hotel. Back
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| Why
do I need to fax authorization form and photo copy
of my credit card? |
We can understand
your security concern. But this is just a way
to filter out any bad transaction and to verify
if the credit card used for the booking was
in fact in your possession and it was you only
who made the booking and not some body who happen
to have your credit card no. etc. We take great
care while handling your credit card information
and do not share any of your information with
other vendors and partners. Back
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| Is
the credit card information secure with South Travel & Tourism LLC?
|
Unlike other
companies, we do not ask Credit Card details
from you thru our On-line Reservation Forms
even if the system is protected by standard
secure socket layer (SSL) encryption. Nowadays,
there are programs that can easily hack this
protection system. Therefore, to provide your
credit cards and personal informations a 100
% security, we ask you to send us all the Credit
Card Details by Fax which is a more secure way
to send confidential matters.Back
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| Why
South Travel & Tourism LLC ask for a Credit Card Back
to Back copy and any valid ID or passport copy of
the Card holder? |
To prevent fraud
cases and give protection to our clients, South Travel & Tourism LLC and our local Bank Merchant
has come to this agreement mutually to do proper
verification of any transaction before finally
it will be charged to that credit card. Back
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| Once
I decide to Confirm my reservation with your Company
How do I pay? |
When you receive
Confirmation E-mail from our Reservation staff
they send you same time Credit Card payment
form Thru E-mail you need to fill that form
sign by the card holder and fax back to us with
front and back copy of the Credit card and Passport
copy of the Card holder to be verified by our
Bank in order to prevent credit
card fraud cases. Back
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| What
Major Credit Cards You accept? |
We accept Visa,
Master Card and AMEX but payments Thru AMEX
is
subject to 3% credit card Surcharges. Back
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| Can
I pay by Bank Transfers? |
Yes you can pay
by bank transfers but you must pay all the Telegraphic
Transfer Bank Charges that is more or less US$
20.00. Telegraphic Transfers can only be acceptable
if you are Arriving minimum of 10 days prior
or else you need to arrange all the payments
Thru Western Union. Back
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|
If
my payments are not clear or my Telegraphic Transfer
is not received
by you can my reservation be still secured or hold?
|
No, if we do
not receive any payments with in due date all
your reservation to be cancelled automatically.
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| |
| LODGING
RATES |
| |
| Are
taxes and breakfast included in your prices? |
Yes. Unless noted
otherwise, all taxes and breakfast
are included. Back
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| Do
you offer additional discounts? |
In the hotel
directory check carefully if there are available
weekend special rates or hot deals for the hotel
you want to stay in. Then click on Hotel Details
to see all these special rates. Sometimes we
can offer additional discounts, so check always
our hot deals. Back
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| Are
your prices by room or by person? |
All prices in
our service are per room, not per person. For
example, a price for a single means a room with
one person, for a double means a room with 2
persons, etc. Back
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| How
can you offer rooms at such discounted prices? |
For two reasons.
First, all reservations are made through South Travel & Tourism LLC, our tourism division, who have
negotiated these favorable rates. Second, we
use the internet to do all the transactions,
which cuts our cost considerably. Back
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| |
| CANCELLATION
POLICY |
| |
| What
is your cancellation policy? |
1) If cancellation
is notified to us by fax or email 14 days before
check in date, Full refund less 6 % (Being Credit
Card Processing Fee) will be Paid back to you.
If cancellation is notified to us less than
the mentioned period above then one night charge
for normal season will be levied and refund
the balance amount less 6 % and for peak season
full cancellation charges apply.
2) No show -
means no email or notification of cancellation
received to our office that guest is unable
to travel before the check-in date. Payments
are not refundable and will be forfeited accordingly.
3) Unused vouchers
- No refund provided in event of cancellation
or alteration for the services mentioned in
the voucher which the guest might decide not
to use once the date of check-in
commences. Back
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| |
| GENERAL
HOTEL POLICIES |
| |
| Can
South Travel & Tourism LLC supply a cot or crib for my
room when I travel with children? |
Most of the hotels
have Baby cot or crib facilities but still South Travel & Tourism LLC Reservation staff will help
you to request or recommend such hotels that
are 100 percent sure to have these facilities,
it is always Free of cost. Back
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| How
do I request an early check-in or late checkout
with the hotel? |
Since hotel policies
regarding early check-in (generally 12:00 noon)
or late checkout (generally after 12:00 noon)
vary by location and by hotel as it is always
subject to availability of the hotel, please
contact us by e-mail or by phone prior to your
arrival to make any necessary arrangements.
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| |
| Can't find the
answer to your question? |
Email us your
specific question, at helpdesk@southtravels.com
and we will be happy to provide a prompt response.
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Top!
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